Returns/Exchange and Refunds
You can return any item purchased on Time24Outelt Online Store within 30 days of the delivery date. Here’s how:
- Email us and we give you a return code.
- Make sure the watch you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Pack the items in the order box (or any rigid carton box) and stick the pre-paid DHL label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to us.
- Fill out 3 copies of the Returns Proforma Invoice that came with your parcel. Put the 3 copies in a transparent envelope and attach it to the outside of the parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
- Drop-off your parcel at a DHL Access Point of your choice, visit www.dhl.com to arrange the pick-up of your package wherever you wish.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches us please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
SERVICE TEMPORARILY UNAVAILABLE
We usually accept returns within 3 business days of their arrival . During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.