1 Cancellation policy for consumers
Consumers have a legal right to cancel as follows. Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or
profession.

Cancellation terms
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise your right to cancel , you must inform us at our email address of your decision to cancel the contract by a clear statement letter sent by e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired:

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than 14 days after the day we receive back from you any goods supplied or (if earlier) 14 days after the day you provide evidence that you have returned the goods or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Should the delivery of the ordered goods from us to you be free of charge due to the threshold of your order, the following applies: Where you exercise your legal right to cancel only for a part of your goods leading to the situation where the goods remaining with you would not reach the threshold for free delivery, you will have to bear the cost of sending the goods to you up to the amount which would have occurred if you had ordered only the goods that are then remaining with you. The same applies, if the delivery of goods from us to you was free of cost due to the fact that it included an articled which was marked as “free delivery” and you exercised your legal right to cancel only for parts of the order including the article marked as “free delivery”.
For goods that can normally be returned by post: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back goods that can normally be returned by post or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Goods that, by their nature, cannot be returned by post will be collected by us. Where the delivery address is within one of the following countries, we offer a per-paid postage stamp with the help of which goods (return value more than 50 €) that can normally be returned by post can be send back free of charge: Germany, Belgium, Denmark, Finland, France, Italy, Luxembourg, the Netherlands and Austria. In this case or in the case of guarantee/claim we will bear the cost of returning the goods. Otherwise, you will have to bear the direct cost of returning the goods. For goods that, by their nature, cannot normally be returned by post, the cost will be provided You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The right to cancel ceases to be available for contracts for the supply of sealed audio or sealed video recordings or sealed computer, if the goods become unsealed after delivery as well as for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

Model cancellation form
(If you want to cancel the contract, please fill out the form below and send it back to us)
–To (COMPANY NAME) (EMAIL ADDRESS)
–I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the
following goods [*]/for the supply of the following service[*]
–Ordered on [*] / received on [*]
–Name of consumer(s)
–Address of consumer(s)
–Signature of consumer(s) (only if this for is notified on paper)
–Date
[*] Delete as appropriate

2. Transport damage/complaints
We kindly ask our customers to report evident defects as to quality within one week of
receipt of goods. In the event of transport damage, which is already visible externally, we ask you to control the parcel immediately and to let the carrier give you a written confirmation of the damage.

3. Dispute Resolution
Online dispute resolution according to Article 14 of the Regulation (EU) No 524/2013:
The European Commission offers a platform for the online dispute resolution. We are neither obligated nor willing to participate in dispute settlement proceedings before a consumer arbitration board.